Returning an Item

Here are the basic steps for returning an item:

• Visit our return center here
• Simply pack all items being returned securely in the original package if possible. Enclose a copy of the original packing list with the return merchandise. Be sure to keep the original packing list for your records.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment.
• Ship the return package to:
• Drew's Boots
  2642 Roosevelt Blvd.
  Eugene, OR 97402

Our Promise of Satisfaction

At Drew's we strive to earn your business and complete satisfaction. If for any reason you are not completely satisfied with a purchase you can return it to Drews Boots where you can return or exchange for credit on any unused purchase received within 45 days with a receipt or online order number. We strive to earn your business as we have with our other Drew's customers for over 100 years in Oregon. As with each customer on any complaint or adjustment, we always are considerate of your point of view and strive to earn your satisfaction.

*Please note that custom boots will have a 30% restocking fee if measurements and tracing are not provided.

Price Adjustment Policy

We are happy to honor price adjustments on all orders placed on drewsboots.com to any advertised price on drewsboots.com within 14 days after the original date of purchase. Price adjustments will be honored by crediting the original purchaser via Drew's Boots Gift Card in the amount of the price difference. Please send an email to orders@drewsboots.com if you would like to request a price adjustment.

Package Protection Information/Policy

For added peace of mind, we offer Package Protection at a nominal fee of $7.99. By opting in for Package Protection, your shipment is guaranteed against loss and damage. Additionally, you will enjoy the benefit of unlimited returns for applicable products. This means you can shop with confidence, knowing that your purchase is protected.

How It Works:

Opt in for Package Protection during checkout.

Your shipment is safeguarded against loss and damage.

Enjoy the flexibility of unlimited returns for applicable products.

Returns:

If you need to make a return, please use our convenient return portal [hyperlink to return portal]. Returns are hassle-free and easy to initiate through our online platform.

Opting Out:

Should you choose to opt out of Package Protection, please note that the customer will be responsible for return shipping costs through our designated portal.

Non-Returnable Items:

Please be aware that certain items are non-returnable, including custom boots, final few items, closeout items and built-to-order boots. We appreciate your understanding in this matter.

What is the Return/Exchange policy?

All merchandise, except gift certificates and closeout items, can be returned in the original packaging materials. We will happily refund the purchase price of any stock items that do not satisfy you within 45 days. Shipping and handling charges on returned merchandise is not refundable. Any closeout items can be sent back within 45 days for store credit only. We do not accept worn articles for refund, credit or exchange. We do not ship orders until the exchange is received.

ANY RETURNED ITEMS MUST BE UNWORN AND NOT USED OUTSIDE OF YOUR HOME. IT IS OK TO TRY ON YOUR ITEMS INSIDE YOUR HOME TO DETERMINE THE FIT. STATE LAW DOES NOT ALLOW US TO RESTOCK USED BOOTS OR CLOTHING. A RESTOCKING FEE MAY APPLY IF THE ITEMS ARE SPECIAL ORDERED AND UNABLE TO RETURN TO OUR SUPPLIERS. DO NOT WEAR YOUR NEW BOOTS OUTSIDE UNLESS YOU ARE SURE THEY FIT. SPECIAL ORDER, BOOT REPAIR OR CUSTOM BOOTS ARE NON-RETURNABLE. A 30% RESTOCKING FEE MAY APPLY.

It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event, Drews Boots will pay the shipping costs.

Upon receipt of a damaged or defective product, please call our Customer Service Department at 1.800.722.0393. A specialist will be happy to assist you in correcting the error. Please supply the Customer Service Representative with your order number, item number and tracking number from your original package.